Industries

Built for businesses with teams, branches and customers to keep.

See how WhatsApp, messaging and practical AI apply in your sector, and the problems they solve.

By industry

Where we can help.

Typical needs in each sector. These describe use cases, not existing clients.

Retail and multi-outlet

Furniture, electronics, textiles, jewellery and other repeat-purchase retail with several branches.

  • Campaigns by customer segment and branch
  • Win-back for customers who have not returned
  • Replies to offers routed to the right store
  • Branch-level results

Relevant services: Campaigns and win-back · Retention agent · Dashboards

Education and training

Institutes, academies and training providers with regular enquiry peaks and counselling teams.

  • Enquiry capture from WhatsApp and ads
  • Counsellor assignment and reminders
  • Answers to fee and course questions, with handover
  • Follow-up until enrolment or close

Relevant services: Automated follow-ups · Enquiry agent · Click-to-WhatsApp ads

Real estate and services

Developers, agencies and service businesses with sales teams and site visits.

  • Lead routing to the right person
  • Site-visit and appointment scheduling
  • CRM updated from WhatsApp conversations
  • Sales follow-up and reminders

Relevant services: Workflow automation · Automated follow-ups · Enquiry websites

Trading and distribution

Traders and distributors with order desks, recurring documents and reports across several tools.

  • Order enquiries on WhatsApp
  • Invoice and order document processing
  • Reorder reminders to customers
  • Operational reporting for managers

Relevant services: Document processing · Dashboards · Campaigns

By problem

Common problems we solve.

Each one shows the problem, an example workflow, the systems involved and what we measure.

WhatsApp & Messaging + AI

Respond to enquiries faster

The problem: enquiries arrive on WhatsApp and social at all hours. Some wait hours for a reply; some are never answered.

Example workflow

Enquiry First answer Handoff

Systems involved

WhatsApp, the messaging platform, an assistant using approved information.

What to measure

  • Time to first meaningful response
  • Enquiries resolved vs handed off

Starting point

One enquiry source and your 20 most common questions.

WhatsApp & Messaging

Follow up consistently

The problem: leads go cold because nobody owns the follow-up, or it depends on someone remembering.

Example workflow

Recorded Assigned Reminder

Systems involved

The engagement platform; lead records and assignment as a scoped option.

What to measure

  • Assignment time
  • Follow-up completion
  • Booked appointments

Starting point

One team and one enquiry type.

WhatsApp & Messaging

Bring customers back

The problem: customers buy once and do not return. Campaigns are occasional broadcasts with no clear result.

Example workflow

Inactive 90 days Offer Redemption

Systems involved

Customer list with purchase history, the messaging platform, WhatsApp.

What to measure

  • Redemptions and repeat purchases
  • Delivery and opt-out rates

Starting point

One customer segment or one outlet.

AI Automation & Agents

Reduce repetitive administration

The problem: staff spend hours reading documents and typing the same information into different places.

Example workflow

Document Extract Review

Systems involved

Email or shared folder, extraction workflow, your sheet or accounting tool.

What to measure

  • Handling time per document
  • Corrections needed

Starting point

One document type with consistent layout.

AI Automation & Agents

Connect disconnected tools

The problem: the CRM, booking system and spreadsheets do not talk to each other, so data is out of date.

Example workflow

Enquiry CRM update Booking

Systems involved

Your CRM, ERP, booking or accounting tools, where suitable access exists.

What to measure

  • Manual entries removed
  • Sync failures and exceptions

Starting point

One connection between two tools.

AI Automation & Agents

Improve management visibility

The problem: managers wait for weekly reports put together by hand, and problems are spotted late.

Example workflow

Data Dashboard Alert

Systems involved

Sales sheets, platform data and other connected sources.

What to measure

  • Time spent preparing reports
  • Issues spotted and acted on

Starting point

One weekly management report.

Not sure where to start?

Tell us what you would like to improve. We'll suggest a practical starting point.